Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item is coffee, or any other perishable goods we choose to sell on this site, it cannot be returned without some provable fault. If you are unhappy with your coffee, please get in touch with us at shop@patriciacoffee.com.au and we will work with you to come to a positive outcome. 

To complete your return, we require a receipt or proof of purchase.

Gift Vouchers also cannot be returned.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at here.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here and send your item to: Patricia Coffee Brewers, Rear of 493-495 Little Bourke St, Melbourne VIC 3000, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an online Gift Voucher will be created for you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Patricia Coffee Roasters, 54 Gaffney St, Coburg North 3058, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you could vary.